At Bilal Hafi Jewelry, every piece is individually handcrafted in Lebanon with the utmost care and attention to detail. We take great pride in the quality of our work and want every customer to feel confident in their purchase.
Due to the bespoke and handcrafted nature of our jewelry, we are unable to offer refunds once an order has been placed and confirmed. Each piece is made to order, meaning it is crafted specifically for you from the moment your purchase is complete.
We believe in full transparency — this policy exists not to limit you, but because the artisan who crafts your piece begins work immediately, dedicating hours of skilled handwork to create something truly unique for you.
While we do not offer refunds, we are fully committed to your satisfaction. If your piece arrives with a manufacturing defect or damage, we will repair or replace it at no cost to you. Your trust means everything to us.
Manufacturing defects will be repaired or replaced at no charge
Damaged items upon delivery will be fully resolved
Sizing adjustments can be discussed on a case-by-case basis
Every concern is handled personally and with care
We are always happy to help. Reach out to us and we will get back to you personally as soon as possible.
Contact Us →This policy applies to all orders placed through bilalhafi.com.
Last updated: 2026 · Bilal Hafi Jewelry · Lebanon